Warranty & Repair

Product Repair

With SaphiRose, you do not need to register your product. You are covered from the moment you purchase our apparel or equipment. If you have a tag on your product directing you to our site to register, you no longer need to do so. We are phasing those tags out and you can rest assured, you are covered.

Warranty

We warrant every product we make to be free of manufacturer defects.

PLEASE NOTE, we are in our peak holiday season so turnaround times and wait times may be impacted. Our current evaluation and repair times are as follows:
Our current full repair time is 6-8 weeks: Evaluations 3-4 weeks / Repairs 3-4 weeks

E-Mail：info@saphirose.com

International Claims
For International Warranty questions or claims, please reference the SaphiRose International Distributor List to locate your nearest SaphihRose distributor.

Current Repair Turnaround time– 6-8 weeks

What Is Covered
Common manufacturer defects that are covered include:

  • Broken/sticky zippers
  • Velcro issues
  • Elastic hem cord issues/broken toggles
  • Broken stitching

What Is Not Covered

  • Normal wear & tear
  • Modifications
  • Negligence/Damage
  • Use for a purpose other than for which it was designed
  • UV damage

Warranty and Repair FAQs

What is considered normal wear and tear?
We know you love your SaphiRose apparel and equipment, but regardless of how carefully you use and care for your gear it may eventually begin to experience natural break down of materials and show wear. Fabric wearing thin, showing abrasions, stains, discoloration, rips or tears, loss of DWR (Durable Water Resistance) and laminates losing their ability to keep out moisture can be considered wear and tear.

Where do I send my gear back for repair and who covers shipping?
Before sending your gear to our Warranty team, visit http://warranty.saphirose.com, to submit a claim or repair order. You will be responsible to cover shipping on the way in, and we are responsible in covering the return shipping.

When will I get my Gear Back?
We process all items upon receipt to ensure the fastest turnaround possible. Our typical turnaround time is 5-8 weeks from the time we receive your product, however during our Peak Season (November through March) the turnaround time can be upwards of 6-8 weeks until it is returned to you. In rare cases, it may take longer.

Can I order Replacement Parts?
We carry replacement parts & pieces through our Warranty Department. Please give us a call at 888-311-2900 for us to check the availability on those pieces.

What if I know my item isn’t covered under Warranty and I want a repair?
Should you have an issue not covered under our warranty, please go to http://warranty.saphirose.com, create a repair order and return the item to us. We will take a look and let you know if it’s repairable, as well as any associated costs.

How do I wash my garment before sending it in?
Laundering instructions are on the inside left hip of each garment, on the black tag. Those tags will specify the instructions for your particular garment.

I purchased my product used – is it still covered under Warranty?
If a product is purchased second hand it no longer holds the original Warranty. If you’d like to get it evaluated and/or repaired, please submit a claim at http://warranty.saphirose.com , and once evaluated we’ll let you know the cost of repair.

How do I find out the status of my claim once the item has been sent in?
We will send you current-status emails when:

  • The repair form has been created
  • The item has been received
  • We have evaluated your product
  • We have completed your claim

    At any time you can log into your claim to check status at http://warranty.saphirose.com. Our current turnaround times are specified above.