We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our customer service team (within 2 hours) with your change/cancellation request details included. You can email us at info@saphirose.com. This will minimize the processing delay with your order due to the changes being made.

The confirmation email will be sent once the order was placed, if you didn't receive it, please check your spam mailbox first.

And then whitelist our email address to avoid our emails going to spam.

Please kindly check whether your shipping address is located in the united states. We are only accepting orders from the United States at this time.

United States service areas exclude: Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Marshall Islands, Northern Mariana Islands, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and the Armed Forces Pacific.

If your order is placed on hold please email us at info@saphirose.com.

Please email us with the promo code and order number. If the promotion is valid and your order qualifies, the discount will be applied.

Please kindly note we are only shipping to the United States at this time. Click here to know more information about shipping "shipping info".

Please allow 1-3 working days to process your order.

For the United States:

Economy Shipping: 3-7 business days.

Express Shipping: 2-3 business days.

Please click here to know more information about your shipping fee.

Paste your tracking numbers here to track your orders Tracking Orders.

If your package is returned to us, please contact our customer service team at info@saphirose.com and let us know whether you prefer a refund or a reshipment. Once the details are confirmed, we will process your request promptly.

If your tracking shows “delivered” but you cannot locate your package, please try the following steps:

• Check common delivery areas: mailbox, porch, front door, garage, or backyard.
• Ask neighbors or building staff if the package was received.
• Confirm with household members or coworkers who may have accepted the delivery.
• Contact the carrier directly using your tracking number for further assistance or to file a claim.

If you’ve completed these steps and still cannot find your package, please email us at info@saphirose.com. We’re here to help.

We understand your concern if tracking information hasn't been updated for a while or indicates that your package may be lost. Please send your order number along with a detailed description of the issue to info@saphirose.com. We'll assist you in verifying the status of your package, and once confirmed, we'll take the necessary steps to resolve the issue based on your preference.

Once an order is in transit, we are no longer able to modify the shipping address.

• If the original address is correct: The package will be delivered as entered. You may contact your local post office to inquire about forwarding or redelivery options.

• If the address is invalid and the package is undeliverable: It will be returned to our warehouse. Please contact our customer service team with your order number, and we will assist you with the next steps.

Upgrade requests must be submitted before shipment. Please reach out to our support team and we will help to proceed with next steps.

For orders already in transit, upgrades are no longer possible. While we cannot modify the service at that stage, we will do our best to contact the carrier and request faster delivery on your behalf.

We sincerely regret that your package was delivered to an incorrect address. To resolve this situation quickly, please email us at info@saphirose.com with your order number. Our team will investigate the situation thoroughly. If the delivery error was due to an oversight on our part, we will expedite the resolution based on your preference.

We accept the following forms of secure payment:

· Mastercard

· Visa

· Amazon Pay

· Paypal

· American Express

· Apple Pay

· Diners Club

· Discover

· Shop Pay

· Meta Pay

· Google Pay

1. Please contact us via email (info@saphirose.com) to request a return. We'll send you the return instructions within 24 hours.

2. Please offer the below information to us:

1) Order Number

2) Return Items' Details

3) Return Reasons

3. Items must be returned to the address provided by our customer service team. Returns sent to any other address (including the one on the original package) will not be accepted.

If you choose to ship by yourself, please then share the shipment tracking number and carrier with us. If you need a pre-paid return label, please let us know.

4. It's that simple! Once we've received your returned package, we'll process your refund as soon as possible.

Note: Before submitting a return request, please read the refund policy carefully to ensure that the return is successful.

Refunds will be processed within approximately 5 to 7 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.