We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within 2 hours) with your change/cancellation request details included. You can email us at info@saphirose.com. This will minimize the processing delay with your order due to the changes being made.

The confirmation email will be sent once the order was placed, if you didn't receive it, please check your spam mailbox first.

And then whitelist our email address to avoid our emails going to spam.

Please kindly check whether your shipping address is located in the united states. We are only accepting orders from the United States at this time.

United States service areas exclude: Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Rhode Island, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and the Armed Forces Pacific.

If your order is placed on hold please email us at info@saphirose.com.

Please email us with the promo code and order number. If the promotion is valid and your order qualifies, the discount will be applied.

 - Shipping

Please kindly note we are only shipping to the United States at this time. Click here to know more information about shipping "shipping info".

Please allow 1-3 working days to process your order.

For the United States:

Economy Shipping: 3-7 business days.

Express Shipping: 2-3 business days.

Please click here to know more information about your shipping fee.

Paste your tracking numbers here to track your orders Tracking Orders.

- Payment

We accept the following forms of secure payment:

· Mastercard

· Visa

· Amazon Pay

· Paypal

· American Express

· Apple Pay

· Diners Club

· Discover

· Shop Pay

· Meta Pay

· Google Pay

- Return & Exchanges

1. Please contact us via email (info@saphirose.com) to request a return. We'll send you the return instructions within 24 hours.

2. Please offer the below information to us:

1) Order Number

2) Return Items' Details

3) Return Reasons

3. You'll need to ship your item(s) to the return address provided, then share the shipment tracking number and carrier with us. If you need a pre-paid return label, please let me know.

4. It's that simple! Once we've received your returned package, we'll process your refund as soon as possible.

Note: Before submitting a return request, please read the refund policy carefully to ensure that the return is successful.

- Refunds

Refunds will be processed within approximately 5 to 7 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.