1) Within 30 days from the date of delivery.

2) For hygiene purposes, the product in unused, unworn, and resellable condition can be refunded.

3) In the original packaging with all the tags intact.

4) Only orders purchased on saphirose.com can be returned; we cannot refund or exchange any items purchased from any third-party vendors or websites.

1) Gift cards

2) Free gift or gifted items(We are unable to accept returns or exchanges on any gifted items as we are only able to refund to the original source of payment. We appreciate your understanding.)

3) Items marked as flash sale, final sale & special sale are also not returnable unless there is a quality issue.

We take pride in the quality of our pieces, and if it's anything less than great, we want to make it right. In case you receive a damaged or defective item, please get in touch with us, and we'll try and sort it out for you as soon as possible.

Make sure to include the information below:

1) Your order number

2) Product name or SKU number (you can find this in your confirmation email)

3) Describe the damage or defects and provide clear photos

We always want to ensure that we get you all your faves! If we made a mistake and sent the wrong item, don't worry - we'll make it right! In case you receive the wrong item, please get in touch with us and we'll try and sort it out for you as soon as possible.

Make sure to include the information below:

1) Your order number

2) Product name or SKU number (you can find this in your confirmation email)

3) Provide clear photos of the wrong item

Yes! We're happy to help you exchange for the right size within 30 days of the delivery date.

1) Please email us to request an exchange. We'll send you exchange instructions within 24 hours.

2) Please provide accurate product pictures and size/color, or you could find the right SKU below the title on the product page to us.

3) You'll need to ship your item(s) by using the return shipping label provided, so we will ship the right item for you after we receive the items you send back.

For instructions on how to ship the returned products, refer to the email received after you initiated a return request.

After the return request is approved, you should return the item and provide the proof of shipment and tracking number to us within 15 days, or we will no longer accept your return request.

We currently are unable to offer a free returns service.

There are two methods for choosing.

1) We provide a USPS return shipping label, and charge a return shipping fee. This fee will be deducted from the refund.

When the returned quantity is within 3 items(including 3 items), we will charge an $8 shipping fee per shipping label; When the returned quantity is more than 4 items(including 4 items, we will charge a $4 shipping fee per item.

2) You could ship the package with any carrier of your choice, so return shipping will be made at your own cost. To ensure a successful return, please return using a standard shipping service that provides tracking.

If you've received a package with an item missing, it's most likely one of two things:

1) To get your orders to you as fast as possible, some orders may arrive in separate packages. Check your confirmation email to see if your order will arrive in multiple packages.

2) If you have not received your entire order by the expected delivery date, please contact our Customer Service Team so we can look into this for you as quickly as possible.

Once you contact us via email request for a return, we will send you the return address. Please ONLY ship it to the return address that we provide and not to the address on your original package, or your return will not be received.

If you ship the package with the return label we provided, you don’t need to do anything, we will track the package.

If you ship the package by yourself, once you've sent out your return package, please send us the carrier and tracking number by email. Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.

No matter how many items there are in order, only one return or exchange request can be initiated (unless there is a quality problem).

If your package was shipped separately, please ensure your entire order is received before return.

We currently only support Refund to the original payment method.

To ensure that we can process your refund quickly, please ensure you follow the instructions closely and provide all of the required information.

Once we receive the return package and determine that it's eligible for a refund, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 3 - 10 Business days after approval. It depends on the payment method you chose.

PayPal: 3 Business Days

Credit Card: Within 10 Business Days

* If you do not receive a credit to your account within the timeframe mentioned above, please contact the issuing bank of your credit card.

* Due to current situations, your credit cards refund may require an additional 3-5 days to process. Thank you for your patience and understanding.

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

It depends. If your original order paid an additional shipping fee, then the shipping fee for the original order will be deducted from the refund.

Refunds are credited to the original form of payment. If your bank account has closed since you made the purchase, you will need to contact your bank directly for information on how to receive the funds.

Tips:

1) Before making a purchase, please carefully review your payment information and double-check to make sure it can be used as a valid form of payment.

2) It is your responsibility to ensure that your credit card account is not closed or canceled. We can only issue refunds to the original form of payment, so if your card is closed or canceled, you will need to contact the bank directly for further information.

3) If your card is lost or stolen but you need a refund, please let us know as soon as possible. We will need you to provide relevant documents and share your updated account information so we can issue your refund to your secured account.